For technical enquiries phone Jayden King: 027 627 1962
If you have bought a Yukon Advanced Optics or Pulsar NV product from an authorised New Zealand dealer, and require assistance, click the email link:
A schedule of product care can be found in the product manual of your new Yukon Advanced Optics or Pulsar NV product.
Yukon Advanced Optics Manufacturer's Warranty
Archetype Precision Systems Limited are the factory authorised distributor for Yukon Advanced Optics Worldwide in New Zealand and the South Pacific. Only goods purchased from Archetype Precision Systems Limited, or from an Archetype Precision Systems Limited approved dealer, is covered by the Yukon Advanced Optics Manufacturer's Warranty. Check our Authorised Dealers page before making your purchase.
The Manufacturer warrants its products against defects in materials and workmanship for a period of either 3 years or 10 years (check your product for warranty period), from the moment of purchase. Proof of purchase is required before making a warranty claim. If no proof of purchase is available, give us the product name and serial number so that we can cross reference this with our records.
To avoid any problems, we recommend becoming familiar with the device's user manual.
The Warranty does not cover any external damage to the device, its casing or adjustable parts movements (ie smooth movement or rough movement).
The Manufacturer has the right to render the warranty null and void in the following cases:
- if the device has been modified or tampered with,
- if the devise has been dropped or has marks of mechanical or chemical damage,
- if the device has been tampered with by unauthorised repair,
- if the device has been damage as a result of fire or natural disasters,
- if the device has been damaged as a result of liquids or other substances getting inside.
In the event of activating the warranty repair service, please contact the dealer where the device was purchased.
Any product returned under this warranty should be packaged in a sturdy, outside shipping carton, to prevent damage in transit.
In addition, it must be accompanied with the following items:
- Letter explaining the unit's problem.
- Copy of the original receipt showing when and where the product was purchased.
- Return Shipping information, including return address and contact person.
- The Warranty Card (if applicable).
Beware of parallel importers and fake products.
Yukon Advanced Optics Worldwide / Pulsar Systems have recently warned all distributors that fake products are being manufactured:
BEWARE OF FAKES
Recently it has come to our attention that some companies are offering more Chinese fakes.
These devices have the status of counterfeit products and our company is currently taking legal actions to prevent their production and distribution.
We ask you to inform on any instances of appearance of such units in your market.
What you need to know before risking your money on a product that is sold outside of a legally binding territorial distributorship.
For more info, click this link:
All Yukon Advanced Optics, Pulsar NV, and Newton Sports Optics products sold in New Zealand display a Genuine sticker on the packaging. This sticker guarantees that the product is new, of recent manufacture, and genuine.